Renting with LJ Hooker

After hours calls should be for emergency matters only- 0488 050 066. Our property management office hours are 9:00am to 5.00 pm Monday to Friday. Our contact number during office hours is 03 5943 8000 and email address is pakenham@ljhooker.com.au

Please note emergency matters are as follows:

• burst water service

• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pest, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase.
  
  The above must be reported to the agent immediately.
  
  Please note that we do not do after hours call outs for lost keys or keys locked in properties.  Should you lose your keys during office hours we may be able supply you with a key if possible.  For security reasons, if you lose your keys out of office hours, you will need to call a locksmith.
  
   In accordance with the Residential Tenancies Act, all non-emergency maintenance requests must be submitted in writing.